QCI Advances Dispatch Capabilities with Modernized, Fully Integrated Platform

New QCI Dispatch solution integrates analytics, marketing, and floor operations to streamline casino workflows.

Apr. 1, 2026 at 5:38pm

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Quick Custom Intelligence (QCI), a leading provider of AI-driven operations software for the gaming and hospitality industries, has announced the continued evolution of its dispatch capabilities through QCI Dispatch, a real-time task orchestration and coordination solution for modern slot floor operations. QCI Dispatch builds on QCI's acquisition of VizExplorer's dispatch business, modernizing this critical system within the QCI platform with deeper integration, automated workflows, and enhanced frontline team tools.

Why it matters

Dispatch is a mission-critical part of casino operations, and QCI's focus is on delivering a modern platform that casino operators can rely on every day. By embedding dispatch into its enterprise platform, QCI enables operators to move from insight to action, connecting analytics, marketing, and floor operations in a unified workflow to optimize resources, improve customer service, and enhance profitability.

The details

QCI Dispatch coordinates machine service workflows, team activity, and operational tasks in real time, replacing manual processes with automated, rules-driven execution. Frontline teams receive real-time tasks and alerts, improving response times, service consistency, and floor visibility. Key capabilities include automated, rules-based task generation, real-time notifications and response tracking, intuitive interfaces for floor teams and managers, and native integration with player development, loyalty, and marketing systems.

  • QCI announced the launch of QCI Dispatch on April 1, 2026.
  • QCI is demonstrating QCI Dispatch at the Indian Gaming Association Convention & Tradeshow (IGA) on April 1–2, 2026.

The players

Quick Custom Intelligence (QCI)

A leading provider of AI-driven operations software for the gaming and hospitality industries.

Dr. Ralph Thomas

The Co-Founder and Chief Executive Officer of Quick Custom Intelligence. Dr. Thomas is a product visionary in applied analytics and the founder of two companies that deliver solutions in casino gaming, education, and adult learning.

VizExplorer

A company whose dispatch business was acquired by QCI, which QCI has now integrated and modernized within the QCI platform.

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What they’re saying

“Dispatch is a mission-critical part of casino operations, and our focus is on delivering a modern platform operators can rely on every day.”

— Dr. Ralph Thomas, Co-Founder and CEO of Quick Custom Intelligence

What’s next

QCI is demonstrating QCI Dispatch at the Indian Gaming Association Convention & Tradeshow (IGA) on April 1–2, 2026, where the company will showcase the new platform's capabilities to casino operators.

The takeaway

By integrating dispatch capabilities into its enterprise platform, QCI is enabling casino operators to streamline workflows, improve frontline team coordination, and connect analytics, marketing, and floor operations for more efficient and profitable casino management.