RingCentral: Agentic AI is happening now and it's adding value

Report finds AI agents are showing up in the workplace, helping work move from one step to the next

Published on Feb. 26, 2026

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A recent report from RingCentral Inc. found that AI agents are indeed showing up in the workplace, not as features buried inside applications but rather as coordinated systems that help work move from one step to the next. The report found that 97% of those surveyed are using at least one form of AI today, with generative AI being the most widely used. The report also found that early AI deployments tend to focus on tools that are easy to roll out, with 69% of business decision-makers saying their first initiative went live within a year, and 77% seeing a return on investment.

Why it matters

The report highlights the growing adoption of AI in the workplace and the potential benefits it can bring, such as improved productivity, faster workflows, and better customer experience. It also suggests that the focus is shifting from standalone AI tools to more orchestrated, system-level AI that can work together and use real conversations to understand what needs to happen across people and systems.

The details

The report found that 52% of organizations are using AI to improve productivity, and 90% stated it works best when applied to specific workflows. Among organizations using or testing agentic AI, 61% reported productivity gains and 58% said workflows move faster, with additional benefits cited around customer experience, operating costs, and customer satisfaction. However, the report also found that 40% of organizations have paused or canceled at least one AI project or initiative, with integration complexity being the most common reason, followed by internal resistance or misalignment, unclear or inconsistent ROI, and poor employee user experience.

  • The report was published on February 26, 2026.

The players

RingCentral Inc.

A provider of cloud-based communications and collaboration solutions.

Axis Integrated Mental Health

A Denver-based organization that uses RingCentral's AIR (AI Receptionist) product.

Liesl Perez

Co-founder and chief growth officer of Axis Integrated Mental Health.

Zeus Kerravala

A principal analyst at ZK Research, a division of Kerravala Consulting, who wrote the article for SiliconANGLE.

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What they’re saying

“Perez described the operational use cases for AI as being able to 'remove the tedium' from work.”

— Liesl Perez, Co-founder and chief growth officer of Axis Integrated Mental Health (SiliconANGLE)

What’s next

The report suggests that the focus must shift to agents that can work together and use real conversations to understand what needs to happen across people and systems, as most organizations already have the necessary building blocks and the early value of AI is clear.

The takeaway

The report highlights the growing adoption of AI in the workplace and the potential benefits it can bring, such as improved productivity, faster workflows, and better customer experience. However, it also underscores the challenges organizations face in executing and scaling AI projects, emphasizing the need for orchestration and system-level AI that can work together and use real conversations to understand what needs to happen across people and systems.