Aurora Launches New Service to Connect Some 911 Callers with Doctors

The city said people with mild infections, injuries or chronic condition management can get linked with an emergency medicine doctor over the phone or virtually.

Published on Feb. 3, 2026

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The City of Aurora is launching a new program called Aurora Clinical Navigation that will allow certain 911 callers to be connected directly with a U.S.-based and licensed physician via phone or video without leaving their home instead of automatically dispatching first responders. The service is designed for non-life-threatening situations, including mild infections, minor injuries and chronic condition management.

Why it matters

The goal of the program is to reduce unnecessary emergency responses while still ensuring callers receive timely and appropriate medical care. This could save patients a trip to the hospital, reduce emergency transportation fees, and provide faster access to a physician compared to waiting for transportation and triage at the emergency room.

The details

Once connected, a doctor can prescribe medication and arrange delivery. Doctors can also link callers with mental health or crisis support services or coordinate transportation to a health care facility if further care is needed. Treatment is available for adults, children, seniors and at-risk populations. Services to support nearly 250 languages are available to help bridge communication gaps.

  • The new service, called Aurora Clinical Navigation, begins on Thursday, February 6, 2026.

The players

Aurora Fire Rescue Medical Director Dr. Eric Hill

He said the enhanced clinical navigation could save patients a trip to the hospital, thereby saving emergency transportation fees and providing faster access to a physician compared to waiting for transportation and triage at the emergency room.

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What they’re saying

“Enhanced clinical navigation could save patients a trip to the hospital, thereby saving emergency transportation fees and providing faster access to a physician compared to waiting for transportation and triage at the emergency room.”

— Dr. Eric Hill, Aurora Fire Rescue Medical Director (9news.com)

What’s next

Officials said callers experiencing life-threatening emergencies will still receive immediate emergency response, and participation in the program will depend on the nature of the call and medical need.

The takeaway

This new service aims to provide a more efficient and cost-effective way to address non-life-threatening medical issues, freeing up emergency resources for true emergencies while still ensuring patients receive timely and appropriate care.