Quick Custom Intelligence Sees Record Growth with 100 New Customers in 2025

The AI software provider expanded across gaming, hospitality, and tribal markets in North America, Australia, and Asia.

Jan. 28, 2026 at 2:07pm

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Quick Custom Intelligence (QCI), a leader in applied AI and real-time decision intelligence for gaming and hospitality organizations, announced a strong close to 2025 with 100 new customer engagements deployed across hundreds of properties. The milestone reflects rising demand for QCI's technology that enables operators to move from observation to action, as experience-driven businesses seek faster, smarter decision-making across complex operational environments.

Why it matters

QCI's rapid growth highlights the increasing importance of AI-powered solutions in the gaming and hospitality industries. As operators look to optimize resources, improve marketing, and enhance customer loyalty, QCI's data-driven software is helping them make more informed decisions vital in the ever-changing casino landscape.

The details

A key driver of QCI's momentum was the launch of Chatalytics™, the company's conversational and agentic AI capability, which was adopted by more than 400 properties in its first year. Beyond Chatalytics™, QCI saw strong adoption across its broader platform, including VizExplorer, QCI Player, QCI Customer, and the AGI56 framework, reinforcing the company's multi-product, multi-market growth strategy.

  • QCI announced the 100 new customer engagements on January 28, 2026.
  • Chatalytics™, QCI's conversational AI product, was launched in November 2024.

The players

Quick Custom Intelligence (QCI)

A leader in applied AI and real-time decision intelligence for gaming and hospitality organizations.

Ralph Thomas

The Co-Founder and Chief Executive Officer of Quick Custom Intelligence. Dr. Thomas is a product visionary in applied analytics and the founder of two companies that deliver solutions in casino gaming, education, and adult learning.

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What they’re saying

“2025 was a defining year for QCI. Reaching 100 new properties demonstrates the trust operators place in us as long-term partners and reinforces our focus on helping teams make better decisions every day.”

— Ralph Thomas, CEO of Quick Custom Intelligence (GlobeNewswire)

“We're seeing tremendous interest as operators move beyond AI curiosity and toward AI accountability. They want solutions that protect revenue, improve efficiency, and enhance the guest experience, and that's exactly where QCI is focused.”

— Ralph Thomas, CEO of Quick Custom Intelligence (GlobeNewswire)

What’s next

QCI reports a strong start to 2026, driven by sustained inbound demand and expanding enterprise partnerships.

The takeaway

QCI's rapid growth in 2025, marked by 100 new customer engagements, highlights the increasing importance of AI-powered solutions in the gaming and hospitality industries. As operators seek to optimize resources, improve marketing, and enhance customer loyalty, QCI's data-driven software is helping them make more informed decisions vital in the ever-changing casino landscape.