CSG Recognized in Multi-Category Trusted Analyst Reports

CSG's CPQ, monetization, and digital partner management solutions earn industry accolades

Jan. 27, 2026 at 10:47am

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Communication service providers (CSPs) are under pressure to simplify complexity, monetize new services, and deliver experiences customers trust with speed and accuracy. CSG has achieved multi-category recognition from leading analyst firms for its ability to help CSPs move faster, unlock new revenue streams, and modernize their core with AI-powered, telco-specific platforms built for real-world complexity.

Why it matters

These recognitions reinforce CSG's role as a go-to partner for CSPs looking to streamline quote-to-cash workflows, launch deals faster, protect margins, and deliver better customer experiences. CSG's digital partner management solutions also help CSPs anticipate risk, optimize inter-operator economics, and monetize roaming in a multi-network, 5G and IoT-driven environment.

The details

CSG Quote & Order continues to stand out as a catalog‑driven CPQ and order management platform for complex B2B telecoms, streamlining quote‑to‑cash workflows. CSG was named a Challenger in the 2026 Gartner Magic Quadrant for Configure, Price & Quote Application Suites and recognized for its leadership in catalog-driven capabilities in the 2025 SPARK Matrix. Beyond CPQ, CSG's digital partner management solutions earned strong recognition from Kaleido Intelligence across multiple categories including Roaming Analytics, Roaming Testing, and Data & Financial Clearing.

  • CSG was recognized in analyst reports published in 2025 and 2026.

The players

CSG

A company that provides customer experience, billing and payments solutions to help companies of any size make money and make a difference.

Gartner

A leading research and advisory company that provides actionable, objective insight to executives and their teams.

Kaleido Intelligence

A specialist telecoms research and consulting firm focused on the mobile, fixed, and emerging technology sectors.

Chad Dunavant

Chief Product & Strategy Officer at CSG.

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What they’re saying

“Almost every CSP talks about end-to-end transformation, but very few have the platforms, partners, and momentum to make it real. To us, these recognitions show that CSG is doing exactly that—connecting CPQ, monetization, digital wholesale, and customer experience on a unified, AI-powered foundation built for telecom complexity, not generic use cases.”

— Chad Dunavant, Chief Product & Strategy Officer, CSG (BusinessWire)

The takeaway

These industry recognitions demonstrate CSG's ability to help communication service providers simplify complexity, monetize new services, and deliver trusted customer experiences through its comprehensive portfolio of AI-powered, telco-specific platforms.