Five9 Caps Fiscal 2025 with Strong Q4, Transitions to New CEO

Outgoing CEO Mike Burkland highlights record bookings, accelerating subscription growth, and expanding profitability as company welcomes Amit Mathradas as new CEO.

Published on Feb. 27, 2026

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Five9 NASDAQ: FIVN capped its fiscal 2025 with what outgoing CEO Mike Burkland described as a 'strong finish to the year,' highlighting record fourth-quarter bookings, accelerating subscription growth, and expanding profitability and cash flow. The company also marked a leadership transition, with Amit Mathradas joining as CEO on Feb. 2 and Burkland calling the earnings call his last after 18 years with the company.

Why it matters

Five9's strong Q4 performance and leadership transition come at a critical time for the cloud-based contact center software provider, as it looks to capitalize on growing demand for AI-powered customer experience solutions. The company's focus on enterprise AI and core CCaaS offerings will be key to its continued growth and positioning against large language model-native platforms.

The details

Five9 reported fourth-quarter total revenue of $300 million, up 8% year-over-year. Subscription revenue, which made up 82% of total revenue, grew 12% year-over-year in Q4, which management said was an acceleration versus prior trends. Burkland said enterprise AI bookings more than doubled year-over-year and contributed to higher backlog, while enterprise AI annual run-rate revenue surpassed $100 million in the quarter. On profitability, CFO Bryan Sheinbaum said adjusted EBITDA margin increased about 260 basis points year-over-year to 26% in Q4, while free cash flow more than doubled year-over-year to $67 million, representing 22% of revenue.

  • Five9 reported Q4 2025 earnings on February 20, 2026.
  • Amit Mathradas joined as Five9's new CEO on February 2, 2026.

The players

Mike Burkland

Outgoing CEO of Five9 who led the company for 18 years.

Amit Mathradas

New CEO of Five9 who joined the company on February 2, 2026.

Bryan Sheinbaum

Chief Financial Officer of Five9.

Andy Dignan

President of Five9.

Five9

A leading provider of cloud-based contact center software.

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What they’re saying

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