Bright Pattern and Plexxum GmbH Partner to Advance AI-Powered Customer Experience in the DACH Region

Partnership expands Bright Pattern's presence in Germany, Austria, and Switzerland with Plexxum's expertise in ITSM and CSM solutions.

Mar. 27, 2026 at 8:48am by Ben Kaplan

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Bright Pattern, a global leader in AI-powered omnichannel contact center software, has announced a new partnership with Plexxum GmbH. Through this collaboration, customers across Germany, Austria, and Switzerland will gain access to Bright Pattern's powerful, AI-driven omnichannel platform that unifies all communication channels, including voice, email, chat, messaging, and social media within a single centralized solution. Plexxum GmbH brings deep expertise in implementing and operating modern service and contact center solutions, with established partnerships with leading ITSM and CSM providers.

Why it matters

This partnership allows Bright Pattern to further expand its presence in the German-speaking DACH region, while also strengthening its partner network with an experienced specialist in customer experience and digital communication solutions. Customers in the DACH region will benefit from the combined capabilities of Bright Pattern's innovative AI-powered platform and Plexxum's consulting expertise to optimize their service processes and ensure a consistent, high-quality customer experience.

The details

Through this new partnership, Bright Pattern and Plexxum GmbH will support companies in modernizing and sustainably improving their customer communications. Plexxum GmbH's established partnerships with leading ITSM and CSM providers, including Ivanti and USU, reflect the company's strong market position and deep expertise in service transformation. The partnership is focused in particular on companies that want to future-proof their customer service strategy and benefit from scalable, cloud-based technologies.

  • The partnership was announced on March 27, 2026.

The players

Bright Pattern

A global leader in AI-powered omnichannel contact center software.

Plexxum GmbH

A specialized provider of customer experience, contact center solutions, and IT service management, with strong partnerships including Ivanti and USU.

Michael McCloskey

CEO of Bright Pattern.

Martin Brodkorb

Managing Director of Plexxum GmbH.

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What they’re saying

“With Plexxum GmbH, we are gaining a strong partner with deep market understanding and proven implementation expertise, particularly with ITSM and CSM.”

— Michael McCloskey, CEO Bright Pattern

“Bright Pattern is an ideal addition to our existing partner ecosystem. The innovative AI-powered platform enables us to offer our customers a powerful and flexible contact center solution.”

— Martin Brodkorb, Managing Director of Plexxum GmbH

The takeaway

This partnership between Bright Pattern and Plexxum GmbH allows companies in the DACH region to access a powerful, AI-driven omnichannel platform combined with deep expertise in implementing and operating modern service and contact center solutions, helping them optimize their customer communications and ensure a consistent, high-quality customer experience.