Counterpart Assistant Linked to Fewer Flu-Related Acute Care Events for COPD and CHF Patients

New study finds patients whose primary care physicians used Counterpart Assistant were more likely to receive flu shots and had lower rates of flu-related hospitalizations and ER visits.

Mar. 19, 2026 at 1:21pm by Ben Kaplan

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A new whitepaper from Counterpart Health, a subsidiary of Clover Health, found that patients whose primary care physicians (PCPs) used Counterpart Assistant's flu-related clinical insights were 1.89 times more likely to receive a flu vaccination. The study also showed that COPD and CHF patients with a PCP who used Counterpart Assistant experienced 17-22% fewer flu-related hospitalizations and emergency department visits.

Why it matters

Influenza poses a major health risk for Medicare beneficiaries, especially those with underlying chronic conditions like COPD and CHF. By providing real-time recommendations to PCPs, Counterpart Assistant helps identify eligible patients and promote preventive flu vaccination, leading to fewer avoidable acute care events and better outcomes for vulnerable populations.

The details

The analysis examined the impact of Counterpart Assistant's flu-related insights on immunization rates and acute care utilization within Clover Health's Medicare Advantage population. Patients whose PCPs used Counterpart Assistant were 1.39 times more likely to be vaccinated than those whose PCPs did not use the platform. Furthermore, patients whose providers engaged with Counterpart Assistant's flu insight were 1.89 times more likely to be vaccinated.

  • The whitepaper was released on March 19, 2026.

The players

Counterpart Health

A wholly owned subsidiary of Clover Health Investments, Corp. and a leading AI-powered physician-enablement platform.

Dr. David Tsay

Chief Medical Officer at Counterpart Health and co-author of the whitepaper.

Conrad Wai

CEO of Counterpart Health.

Clover Health Investments, Corp.

A physician enablement technology company committed to bringing access to great healthcare to everyone on Medicare.

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What they’re saying

“This analysis shows what happens when primary care physicians have timely, actionable information at the point of care. By prompting preventive action during the visit, CA helps clinicians increase immunization rates and reduce avoidable acute events, particularly for patients with complex chronic conditions.”

— Dr. David Tsay, Chief Medical Officer at Counterpart Health

“The reductions in flu-related hospitalizations and emergency visits among high-risk patients reflect what we've seen within Clover Health's Medicare Advantage population. Equipping primary care with timely, actionable insights enables earlier intervention, fewer avoidable acute events, and lower total cost of care. It's not plan-specific. It's a scalable model enabling effective value-based care.”

— Conrad Wai, CEO of Counterpart Health

What’s next

Counterpart Health continues to expand Counterpart Assistant's capabilities to support preventive care, chronic disease management, and value-based performance across Medicare populations.

The takeaway

By embedding actionable intelligence directly into the clinical workflow, Counterpart Assistant enables plans and providers to shift from reactive treatment to proactive care, leading to improved patient outcomes and reduced healthcare costs.