Duthie Power Services Restructures Service Department to Enhance Customer Experience

New Service Advisor roles aim to streamline support, improve technician coordination, and build stronger customer relationships.

Apr. 8, 2026 at 11:54am

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Duthie Power Services, a leading commercial generator service provider in Southern California, has announced a strategic restructuring of its Service Department. The changes introduce a new Service Advisor role to better support customers and field technicians, with each Advisor now managing a dedicated team of Generator Technicians. This team-based approach is designed to improve internal communication, increase responsiveness to service requests, and foster deeper relationships with customers.

Why it matters

The revamped Service Advisor model reflects Duthie Power Services' ongoing commitment to operational excellence and customer-focused service delivery. By strengthening the connection between customers, technicians, and administrative support, the company aims to raise the bar for commercial generator service throughout the region.

The details

Under the updated structure, each Service Advisor is now responsible for managing a dedicated team of Generator Technicians. This team-based approach creates a single, consistent point of contact for customers while improving internal communication and accountability across service operations. By aligning Service Advisors directly with specific technician teams, Duthie Power Services can respond more efficiently to service requests, proactively manage technician schedules, and reduce administrative bottlenecks.

  • The restructuring was announced on April 8, 2026.

The players

Duthie Power Services

A leading commercial generator service provider in Southern California.

Johnny Bradford

Service Manager at Duthie Power Services.

Nathan Woods

San Diego Service Manager at Duthie Power Services.

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What they’re saying

“This structure allows our Service Advisors to truly advocate for both the customer and the technician. They understand the workload, the urgency, and the technical requirements, which helps us deliver more consistent and reliable service.”

— Johnny Bradford, Service Manager

“Our customers aren't just calling into a general queue—they're working with a Service Advisor who knows their site, their generator, and their expectations. That familiarity makes a real difference, especially during critical or emergency situations.”

— Nathan Woods, San Diego Service Manager

The takeaway

Duthie Power Services' restructuring of its Service Department demonstrates the company's commitment to enhancing the customer experience through improved communication, responsiveness, and relationship-building. This strategic move aims to set a new standard for commercial generator service in Southern California.