Itron and Microsoft Deepen AI Collaboration for Smarter Utilities

New Intelligent Edge Operating System Copilot Connector Empowers Utilities to Achieve New Levels of Efficiency

Jan. 28, 2026 at 8:23am

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Itron, Inc., an innovator in energy and water management solutions, is deepening its long-standing collaboration with Microsoft to accelerate AI innovation at the edge. The expanded partnership will bring together Itron's expertise in utility management with Microsoft's advanced AI capabilities, enabling utilities to achieve new levels of efficiency, resilience and customer engagement.

Why it matters

This collaboration aims to redefine grid edge intelligence by applying AI at scale to optimize utility operations, enhance predictive insights and enrich the customer experience. It will help utilities modernize infrastructure, reduce costs and improve reliability through AI-driven solutions for predictive maintenance, demand forecasting and grid optimization.

The details

As part of the collaboration, Itron is introducing the Itron Intelligent Edge Operating System (IEOS) Connector for Microsoft 365 Copilot, which integrates IEOS data with Microsoft's AI capabilities. This will enable utilities to easily access insights across Itron's Meter Data Management and Operations Optimizer solutions. The companies will also work to make Itron's solutions available through the Microsoft Marketplace and deliver actionable outcomes today while enabling long-term transformation.

  • The expanded collaboration was announced on January 28, 2026.
  • Itron and Microsoft will showcase the joint innovations at DTECH® from February 2-5, 2026 in San Diego, CA.

The players

Itron, Inc.

An innovator in energy and water management solutions that is transforming how the world manages essential resources.

Microsoft

A technology company providing advanced AI capabilities to help drive innovation in the utility industry.

Don Reeves

Senior Vice President of Outcomes at Itron.

Hanna Grene

Global GTM and Operations Leader, Energy and Resources Industry at Microsoft.

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What they’re saying

“Utilities are under increasing pressure to modernize infrastructure, reduce operational costs and improve reliability. By building on our established relationship, we are delivering new AI capabilities that help utilities address these challenges head on.”

— Don Reeves, Senior Vice President of Outcomes (Itron)

“Our expanded collaboration with Itron brings the power of AI to the grid edge—helping utilities unlock measurable gains in efficiency, resilience, and customer engagement today, while laying the foundation for a smarter, more sustainable grid for tomorrow.”

— Hanna Grene, Global GTM and Operations Leader, Energy and Resources Industry (Microsoft)

What’s next

Itron and Microsoft will showcase the joint innovations, host live demos and preview the AI roadmap at DTECH® from February 2-5, 2026 in San Diego, CA.

The takeaway

This expanded collaboration between Itron and Microsoft represents a significant step forward in the utility industry's digital transformation, leveraging AI to drive greater efficiency, resilience and customer engagement across the grid edge.