AWS and Salesforce Debut AI Agents for Health Care

Newsweek compares and contrasts AWS' and Salesforce's new AI agent suites after exclusive interviews with top execs.

Published on Mar. 5, 2026

Got story updates? Submit your updates here. ›

This article explores the new AI agent offerings from AWS and Salesforce in the healthcare industry. AWS has launched Amazon Connect Health, a solution with five agentic AI capabilities geared toward healthcare providers and tech developers. Salesforce is adding six new AI agents to its Agentforce Health suite, covering functions like referrals, EHR integration, claims processing, and more. The article includes insights from executives at both companies on the problems they are trying to solve, how the platforms differentiate themselves, and what the implementation journey looks like for health systems.

Why it matters

The rise of agentic AI in healthcare is a significant development, as these autonomous software agents have the potential to streamline many administrative and clinical workflows. AWS and Salesforce are two major tech players making big bets in this space, aiming to democratize access to these advanced AI capabilities for healthcare organizations of all sizes. The success or failure of these agent-based platforms could have far-reaching impacts on the efficiency and patient experience within the healthcare system.

The details

AWS is launching Amazon Connect Health, a platform with five agentic AI capabilities: patient verification, ambient documentation, patient insights, appointment management, and medical coding. The goal is to benefit patients, clinical staff, physicians, and health systems by automating various tasks and workflows. Salesforce is adding six new AI agents to its Agentforce Health suite, covering functions like referrals and assessment, EHR integration, claims processing, rural health support, epidemiology analysis, and hospital operations. Both companies are emphasizing the importance of high-quality data to power these agentic AI tools, and are working to make the implementation process more seamless for healthcare organizations.

  • AWS and Salesforce both announced their new AI agent offerings on March 5, 2026.

The players

Dr. Rowland Illing

Global chief medical officer and director of healthcare and life sciences at AWS.

Amit Khanna

Senior vice president and general manager at Agentforce Health, Salesforce.

Got photos? Submit your photos here. ›

What they’re saying

“The promise of AI was always that it would do the work, rather than help you do the work. Agents are autonomous pieces of software that can have objectives and can see them through. I really think this agentic moment is where promise finally becomes real, and we really do provide value to health systems.”

— Dr. Rowland Illing, Global chief medical officer and director of healthcare and life sciences at AWS

“Our strategy is to make sure that you are connected before you enter the hospital and taken care of even after you leave the hospital. That's the key differentiation for us.”

— Amit Khanna, Senior vice president and general manager at Agentforce Health, Salesforce

The takeaway

The introduction of agentic AI platforms from major tech players like AWS and Salesforce represents a significant step forward in the potential to streamline and automate various healthcare workflows. However, the success of these agent-based tools will depend on the quality of the underlying data and the ability of healthcare organizations to seamlessly integrate them into their existing systems and processes.