Paper Mart Earns USA Today Best Customer Service Recognition for Third Consecutive Year

America's Largest Discount Packaging Supplier Honored Again in 2026 Annual Ranking

Published on Mar. 2, 2026

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Paper Mart, America's largest discount packaging supply company, has once again been named to USA Today's list of America's Best Customer Service providers. This is the third consecutive year the company has received this recognition, earning a 4.5-star rating in the Online Shops category, specifically under Packaging.

Why it matters

Consistency in earning this prestigious customer service award over three consecutive years is a rare accomplishment, demonstrating Paper Mart's unwavering commitment to providing exceptional service to its customers. This recognition reflects the company's dedication to meeting the evolving needs of businesses and individuals who rely on Paper Mart for their packaging solutions.

The details

The USA Today America's Best Customer Service study is one of the most rigorous consumer research efforts of its kind, evaluating over 7,100 companies in depth based on feedback from more than 32,000 consumers. Paper Mart's repeated recognition on this list is a testament to its ability to consistently deliver friendliness, professional competence, customer service, availability, solution orientation, solution speed, and transparency and reliability across its wide range of over 20,000 packaging products.

  • The 2026 edition of the USA Today America's Best Customer Service study began with more than 21,000 U.S. companies under consideration.
  • The study was conducted between September and October 2025, with a total pool of 3.1 million customer reviews spanning the 2024, 2025, and 2026 studies.
  • Paper Mart has been recognized on this list for three consecutive years, from 2024 to 2026.

The players

Paper Mart

America's largest discount packaging supply company, offering over 20,000 products including shipping supplies, boxes, shipping essentials, organizational tools, and gift and food packaging solutions. The company was founded in 1921 and remains family-owned, serving customers nationwide from its base in Orange, California.

USA Today

A leading national newspaper and media outlet that publishes an annual ranking of America's Best Customer Service providers, based on a rigorous consumer research study conducted in partnership with Plant-A Insights Group.

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What they’re saying

“This recognition is a reflection of our team. Every person here is committed to making sure our customers get what they need, when they need it. Three years on this list tells us we're doing something right.”

— Paper Mart Spokesperson (statenews.net)

What’s next

Paper Mart continues to expand its product lines, streamline the ordering process, and invest in the people who deliver for customers every day, as the company aims to maintain its high standard of customer service and keep its place on the USA Today Best Customer Service list.

The takeaway

Paper Mart's three consecutive years of recognition on the USA Today Best Customer Service list demonstrates the company's unwavering commitment to providing exceptional service and meeting the evolving needs of its diverse customer base, from businesses to individuals, in the highly competitive packaging supply industry.