Paper Mart Earns USA Today Best Customer Service Recognition for Third Consecutive Year

America's largest discount packaging supply company maintains top customer service rating.

Published on Mar. 2, 2026

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Paper Mart, America's largest discount packaging supply company, has been named to USA Today's list of America's Best Customer Service providers for the third consecutive year. The company earned a 4.5-star rating in the Online Shops category, specifically under Packaging, after a rigorous evaluation process that included over 32,000 customer reviews.

Why it matters

This recognition is a testament to Paper Mart's commitment to exceptional customer service, which is crucial in the highly competitive packaging supply industry. The company's ability to maintain this high level of service over three consecutive years is a rare accomplishment and demonstrates its dedication to meeting the evolving needs of its diverse customer base.

The details

Paper Mart's catalog includes over 20,000 products, ranging from shipping supplies and boxes to organizational tools and gift packaging. The company's focus on competitive pricing and a wide selection has made it a go-to source for businesses and individuals alike. The company's family-owned history and nationwide reach have allowed it to adapt to changes in consumer behavior, such as the surge in e-commerce, and continue to provide top-notch customer service.

  • Paper Mart was founded in 1921 in a Los Angeles garage.
  • The USA Today America's Best Customer Service study was conducted between September and October 2025, with the 2026 edition recognizing Paper Mart for the third consecutive year.

The players

Paper Mart

America's largest discount packaging supply company, offering over 20,000 products and serving customers nationwide from its base in Orange, California.

USA Today

A leading national newspaper that conducts an annual study to identify America's Best Customer Service providers.

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What they’re saying

“This recognition is a reflection of our team. Every person here is committed to making sure our customers get what they need, when they need it. Three years on this list tells us we're doing something right.”

— Paper Mart spokesperson (bakercityherald.com)

The takeaway

Paper Mart's consistent recognition for outstanding customer service over three consecutive years demonstrates the company's unwavering commitment to meeting the evolving needs of its diverse customer base, from businesses to individuals. This achievement highlights the value of investing in superior customer service, which can lead to increased customer loyalty and revenue growth.