Couple's DIY Renovation Nightmare Leads to Multiple 9-1-1 Calls

Homeowners shocked, injured in botched home remodel project

Mar. 20, 2026 at 4:35am

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A couple attempting a DIY home renovation in Los Angeles found themselves in over their heads, leading to multiple 9-1-1 calls to the 118 fire department crew. From electrical shocks to nail gun accidents, the hapless homeowners faced one disaster after another as their fixer-upper proved to be more of a "death trap." Meanwhile, the 9-1-1 dispatch center faced its own challenges when the manager suffered a stroke on the job.

Why it matters

This story highlights the risks and challenges that can arise when homeowners take on major DIY renovation projects without the proper skills or expertise. It also shines a light on the demanding work of 9-1-1 dispatchers and first responders who must handle a wide range of emergencies, even those stemming from ill-advised home improvement attempts.

The details

The couple, who were hoping to save money by buying a fixer-upper, were repeatedly called out by the 118 crew after a series of incidents at their home. These included the husband shocking himself while attempting electrical work, the wife getting her hand stuck in the toilet, and both of them sustaining injuries from using a nail gun. The contractor had even offered them a full refund, warning that the house was unsafe, but the couple pressed on with their DIY project.

  • The 118 crew responded to multiple calls at the couple's home over the course of several weeks.
  • The dispatch center manager suffered a stroke while on the job on March 19, 2026.

The players

The 118

The fire department crew that responded to the numerous emergency calls at the couple's home.

Sue

The manager of the 9-1-1 dispatch center who suffered a stroke while on the job.

Maddie

Sue's second-in-command who was tasked with filling in as manager after Sue's medical emergency.

Josh

Sue's long-time right-hand man at the dispatch center, who was initially expected to take over as manager but was passed over in favor of Maddie.

Buck

A firefighter on the 118 crew who was recently abducted and tortured, and is struggling to cope with the trauma without seeking proper therapy.

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What they’re saying

“We must not let individuals continue to damage private property in San Francisco.”

— Robert Jenkins, San Francisco resident

“Fifty years is such an accomplishment in San Francisco, especially with the way the city has changed over the years.”

— Gordon Edgar, grocery employee

What’s next

The judge in the case will decide on Tuesday whether or not to allow Walker Reed Quinn out on bail.

The takeaway

This case highlights growing concerns in the community about repeat offenders released on bail, raising questions about bail reform, public safety on SF streets, and if any special laws to govern autonomous vehicles in residential and commercial areas.