FedEx Office Seeks Retail Customer Service Associates

New positions require blend of customer service, technical skills, and operational expertise.

Published on Mar. 9, 2026

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FedEx Office is hiring Store Consultants to deliver positive customer experiences through expertise in printing, signs, graphics, and shipping services. The role involves order processing, equipment maintenance, inventory management, and shipping logistics, along with staying current on product offerings and retail displays.

Why it matters

This role highlights the evolving demands on retail employees, who must now blend traditional customer service with technical proficiency to meet customer expectations for complex service offerings. The position requires adaptability and a commitment to continuous learning.

The details

Store Consultants are expected to anticipate customer needs, provide solutions, and resolve issues efficiently. They will operate and maintain a variety of equipment, manage inventory, and handle shipping logistics, including packaging and labeling. A key aspect of the role involves staying current on product offerings and ensuring proper display of retail materials.

  • FedEx Office is currently hiring for these Store Consultant positions.

The players

FedEx Office

An American retail chain that provides printing, packing, and shipping services.

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The takeaway

This role reflects the growing need for retail employees who can bridge the gap between traditional sales and increasingly complex service offerings, requiring adaptability, technical skills, and a commitment to continuous learning.