Lompoc Police Implement AI Dispatch System to Streamline Non-Emergency Calls

The new Hyper system has fielded nearly 5,000 calls since February, freeing up dispatchers for emergencies.

Apr. 1, 2026 at 2:18am

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The Lompoc Police Department has introduced an AI-powered dispatch system called Hyper to handle non-emergency calls, allowing human dispatchers to focus on higher-priority incidents. The system has fielded around 4,900 calls in its first month and a half, with an average call length of 1 minute and 45 seconds. Police say the tool has already made a noticeable difference in reducing dispatcher workload, though they acknowledge there is still a learning curve for the community as the system continues to develop.

Why it matters

Lompoc's police dispatch center handles around 80,000 calls per year, often with just two dispatchers on duty at a time. The new AI system helps filter out non-emergency requests, allowing staff to concentrate on responding to critical situations more efficiently.

The details

The Hyper system collects information from callers to the police department's non-emergency line and forwards it directly to dispatchers, reducing wait times for callers and freeing up human staff. Police say the tool has been rolled out gradually, with more call types being added as the department evaluates its performance. Dispatch Supervisor Jazmin Brown noted that the system has already made a noticeable difference, as callers can now provide information without having to hold for several minutes during busy periods.

  • The Lompoc Police Department introduced the Hyper AI dispatch system in February 2026.
  • The system has been operational for about a month and a half as of the report.

The players

Lompoc Police Department

The local law enforcement agency in Lompoc, California that has implemented the new AI-powered dispatch system.

Hyper

The AI-assisted dispatch system introduced by the Lompoc Police Department to handle non-emergency calls.

Captain Augustin Arias

A captain with the Lompoc Police Department who provided details on the performance and rollout of the Hyper system.

Jazmin Brown

The dispatch supervisor for the Lompoc Police Department who discussed the impact of the Hyper system on dispatcher workload.

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What they’re saying

“We've been running it for about a month and a half. It's fielded approximately 4,900 calls. And the average length of the calls about a minute and 45 seconds.”

— Captain Augustin Arias, Captain

“Having Hyper as a tool helps reduce the amount of calls that they have to take, and allows them to focus on the emergency calls.”

— Captain Augustin Arias, Captain

“With Hyper, they're able to get their information out, give all the information that's needed, then it sends it over to the dispatcher.”

— Jazmin Brown, Dispatch Supervisor

What’s next

The Lompoc Police Department is currently reviewing calls on a weekly basis and working with the company behind the Hyper software to make adjustments and expand the system's capabilities over time.

The takeaway

The implementation of the Hyper AI dispatch system in Lompoc highlights how technology can help streamline non-emergency call handling, allowing police departments to better allocate resources and focus on critical incidents. As more cities explore similar AI-powered solutions, the Lompoc experience provides a model for balancing innovation with community engagement during the rollout process.