Caylent Acquires Pronetx to Deliver AWS Native Customer Engagement and Agentic CX

Caylent and Pronetx combine to deliver integrated AWS expertise to modernize, operate, and continuously evolve customer experience — from legacy platform to intelligent system

Apr. 7, 2026 at 2:45pm

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A high-end, photorealistic studio still-life photograph featuring a sleek laptop computer, a stylized microphone, and a minimalist desk organizer, all arranged elegantly on a clean, monochromatic background, conceptually representing the integration of cloud technology, communication, and customer experience management.The acquisition of Pronetx by Caylent aims to deliver a unified, AI-powered customer experience platform on AWS, modernizing how enterprises engage with their customers.Irvine Today

Caylent, an Amazon Web Services (AWS) Premier Tier Services Partner, has acquired Pronetx, a customer experience transformation firm with deep specialization in Amazon Connect and AWS native omnichannel solutions. The acquisition allows Caylent to extend its AI-first services into customer experience, offering organizations a single AWS partner to design, migrate, operate, and continuously evolve their customer experience systems on AWS.

Why it matters

As enterprises move away from layered point solutions and legacy contact center platforms, they seek a partner capable of delivering more than just migration. They need a partner that can design intelligent customer engagement systems, embedding AI directly into workflows, and operating them at scale. The combination of Caylent and Pronetx aims to provide that end-to-end solution on AWS.

The details

Pronetx has been closely aligned with AWS since Amazon Connect launched in 2017, supporting some of the largest and most complex Amazon Connect deployments in the market. Its work spans the full customer engagement lifecycle, from migration and modernization to ongoing optimization and innovation. Caylent now delivers the full intelligent enterprise stack on AWS, from infrastructure and applications to managed operations and the customer engagement layer where AI meets the end user.

  • Caylent announced the acquisition on April 7, 2026.

The players

Caylent

An Amazon Web Services (AWS) Premier Tier Services Partner that is shaping the future where AI transforms industries responsibly and with excellence.

Pronetx

A boutique customer experience (CX) consulting firm specializing in cloud-based contact center transformation, Amazon Web Services (AWS) technologies, and generative AI-driven solutions.

Valerie Henderson

CEO of Caylent.

Pasquale DeMaio

Vice President of Amazon Connect at AWS.

Yasser El-Haggan

Founder and CEO of Pronetx.

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What they’re saying

“The intelligent enterprise is not complete until customer experience catches up. The Pronetx team has focused on solving exactly that problem for some of the most demanding organizations in the world.”

— Valerie Henderson, CEO of Caylent

“Customer experience is rapidly emerging as one of the most important AI use cases in the enterprise, and Amazon Connect sits at the intersection of cloud, data, and generative AI. As organizations work to transform customer interactions into lasting relationships, it's exciting to see Caylent and Pronetx combining to help customers accelerate that transformation.”

— Pasquale DeMaio, Vice President of Amazon Connect at AWS

“I spent years at AWS, helping build Amazon Connect from the ground up. I saw firsthand what this technology could do for organizations, and I knew most of them were not getting close to that potential. That is why we built Pronetx. Joining Caylent gives us the delivery engine and the AWS depth to bring that vision to scale.”

— Yasser El-Haggan, Founder and CEO, Pronetx

What’s next

The acquisition is expected to enable Caylent to further expand its AI-first services and deliver more comprehensive customer experience solutions on AWS for enterprises.

The takeaway

The combination of Caylent's AWS expertise and Pronetx's specialized customer experience transformation capabilities aims to provide organizations with a single partner to modernize, operate, and continuously evolve their customer engagement systems on the AWS platform, leveraging the power of AI and cloud technologies.