Tempe Dentist Sees Shift in Patient Selection Criteria

Dr. Jeremy Chan discusses how patients now look beyond just reviews and pricing when choosing a dentist.

Apr. 8, 2026 at 8:26pm

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A minimalist design in the style of Keith Haring where a dental tool is defined entirely by glowing, vibrant neon lines against a deep, dark background, emphasizing the shape and electricity of the medical instrument.Dentists must now focus on providing a comprehensive patient experience beyond just reviews and pricing.Tempe Today

Dr. Jeremy Chan, the lead dentist at Tempe Dentistry in Tempe, Arizona, is seeing a shift in how patients evaluate and select dental care providers. Patients are now looking beyond just online reviews and pricing when choosing a dentist, and are instead focusing on factors like the dentist's experience, bedside manner, and commitment to patient education and comfort.

Why it matters

As the dental industry becomes more competitive, dentists need to adapt their approach to attracting and retaining patients. Understanding the evolving selection criteria that patients use can help dentists like Dr. Chan better position their practices and services to meet the changing needs and expectations of modern dental consumers.

The details

According to Dr. Chan, patients are now placing greater emphasis on factors like a dentist's years of experience, their approach to patient communication and education, and the overall comfort and care provided during visits. While reviews and pricing are still important considerations, patients are increasingly looking for a more well-rounded dental experience that goes beyond just the basics.

  • Tempe Dentistry has been serving patients in the Tempe, Arizona area for over a decade.

The players

Dr. Jeremy Chan

The lead dentist at Tempe Dentistry, a dental practice located in Tempe, Arizona.

Tempe Dentistry

A dental practice located in Tempe, Arizona that has been serving patients for over 10 years.

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What they’re saying

“Patients are now looking beyond just online reviews and pricing when choosing a dentist. They want to know about our experience, our approach to patient care, and the overall comfort and education we provide.”

— Dr. Jeremy Chan, Lead Dentist, Tempe Dentistry

The takeaway

As the dental industry becomes more competitive, dentists need to evolve their patient acquisition and retention strategies to focus on providing a comprehensive, high-quality patient experience that goes beyond just reviews and pricing. Practices that can demonstrate their expertise, bedside manner, and commitment to patient education and comfort will be best positioned to attract and retain loyal patients in the years ahead.