ER2 Improves Ecommerce Fulfillment Nationwide with Descartes Solution

Streamlined inventory management, warehouse operations and shipping across eight facilities boosts efficiency and sustainability

Apr. 1, 2026 at 11:12am

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Descartes Systems Group announced that ER2, an Arizona-based IT asset management company, is using the Descartes Sellercloud solution to enhance ecommerce fulfillment by unifying inventory management, warehouse operations and shipping across eight facilities on a single platform. The solution has helped ER2 improve picking speed by approximately 75%, minimize cross-shipping errors and reduce shipping costs.

Why it matters

As ER2 expanded to eight warehouses to support growth across ecommerce, B2B and 3PL channels, managing listings, inventory and shipping across three separate platforms created fulfillment delays, manual errors and limited operational visibility. The Descartes solution has given ER2 greater consistency, accuracy and control over fulfillment, resulting in enhanced customer service and cost-savings, while also supporting ER2's mission to maximize the reuse of enterprise IT equipment.

The details

The Descartes Sellercloud solution has helped ER2 in several key ways: bin-controlled inventory and barcode validation minimized monthly cross-shipments caused by manual picking errors; picking speed improved by 75% with guided picking workflows and structured pick paths; and shipping costs decreased for approximately 40% of orders using intelligent routing logic to fulfill from the closest warehouse.

  • ER2 has been using the Descartes Sellercloud solution since 2026.

The players

Descartes Systems Group

The global leader in uniting logistics-intensive businesses in commerce.

ER2

An Arizona-based IT asset management company that helps large enterprises and healthcare systems manage the full lifecycle of their technology.

Ben Peters

Director of Innovation and Client Solutions at ER2.

Mikel Richardson

General Manager, Ecommerce at Descartes.

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What they’re saying

“As we expanded to eight warehouses to support growth across ecommerce, business-to-business (B2B) and third-party logistics provider (3PL) channels, managing listings, inventory and shipping across three separate platforms created fulfillment delays, manual errors and limited operational visibility. With the Descartes solution, we have a single platform that's given us much greater consistency, accuracy and control over fulfillment across all locations, which has resulted in both enhanced customer service levels and cost-savings. Just as importantly, it supports our mission to maximize the reuse of enterprise IT equipment by reducing shipping errors, unnecessary returns and excess transportation.”

— Ben Peters, Director of Innovation and Client Solutions at ER2

“We're pleased our solution is helping ER2 streamline complex, multi-warehouse operations while improving customer service, enhancing cost-savings and supporting more sustainable fulfillment practices. For sellers, centralized inventory visibility and intelligent routing can significantly reduce errors, lower fulfillment costs and support faster delivery expectations while also minimizing unnecessary transportation.”

— Mikel Richardson, General Manager, Ecommerce at Descartes

What’s next

ER2 plans to continue leveraging the Descartes Sellercloud solution to further optimize its ecommerce fulfillment operations and support its sustainability goals.

The takeaway

This partnership between ER2 and Descartes demonstrates how integrated technology solutions can help businesses streamline complex logistics, improve operational efficiency, enhance customer service, and reduce environmental impact - all while supporting growth across multiple sales channels.