National SI 5 Star Phone Certification Day is celebrated annually on April 5. The day was founded by the Scheduling Institute, a practice management company that works with professionals within the medical industry, such as dentists. They provide courses, online and in-person training, and certifications to help improve and grow employees’ practices, and to enhance the patient’s experience. Scheduling Institute’s 5-step certification process teaches team members how to competently handle incoming phone calls for their business, and the goal of National SI 5 Star Phone Certification Day is to celebrate those who have successfully completed the program.
History of National SI 5 Star Phone Certification Day
The Scheduling Institute was founded in 1997 by Jay Geier and since then, the focus has been on developing tools to help businesses reach their full potential. Although the headquarters are located in Alpharetta, Georgia, to reach their goal of helping entrepreneurs grow, they also have leadership centers in Atlanta, Georgia, Phoenix, and Arizona.
In order to effectively evaluate and rate companies’ scheduling protocols, in 2007 they created the 5-Star Challenge, a complimentary analysis that indicates how your practice compares to your competition when it comes to converting new patient phone calls into actual appointments. When an opportunity for improvement is detected, it can be done with Scheduling Institute’s Patient Mastery 5-Star Certification Program, a course that provides dentist practices with the necessary skills, knowledge, and accountability to be proficient in scheduling new patients.
This method has proven to be so effective that, in the past several years, they have been the recipient of 18 Townie Choice Awards, an honor granted to products, services, and equipment that have been voted as best in a category by Dentaltown and Orthotown subscribers. These tools make business owners’ lives easier, their practices more productive, and their teams and patients happier.
As well as helping businesses thrive, the Scheduling Institute focuses on connecting its successful clients with trusted non-profit partners to give and spread positive impact. They also sponsor doctors and their teams on mission trips to Costa Rica and the Dominican Republic through World Mission Partners. This way, 85 doctors and 225 team members have treated over 3,000 patients, since 2014.
National SI 5 Star Phone Certification Day timeline
Jay Geier founds the Scheduling Institute.
The 5-Star Challenge is created.
Scheduling Institute wins its first Dentaltown Townie Choice Award.
Scheduling Institute wins its first Orthotown Townie Choice Award.
National SI 5 Star Phone Certification Day is founded by the Scheduling Institute.
National SI 5 Star Phone Certification Day FAQs
Is it hard to start a dental practice?
It can be a great challenge that requires financial, physical, and emotional investment.
What subjects are needed for business?
Most business courses include business theory, management, economics, entrepreneurship, marketing, accounting, and business law.
How profitable is a dental practice?
On average, general practices bring in $771,000 in annual revenue and specialists bring in $1.1 million, but 75% of their annual revenues go to overhead costs, leaving only a 25% profit margin.
How to Observe National SI 5 Star Phone Certification Day
Celebrate your team members
Recognize their energy and commitment. And maybe think about gifting them the possibility of taking the 5-Star Certification Program.
Take the 5-Star Challenge
Take the 5-Star Challenge and analyze your business's phone proficiency. There’s always room for growth!
Engage on social media
Get on social media and talk about this wonderful day. Follow the Scheduling Institute and spread the word.
5 Facts About Dentists
General dentists are super versatile
Dentists will maintain your oral health with preventative procedures, and restorative treatments, as well as improve it cosmetically if needed.
The first recorded dentist is ancient
He was known as Hesy-Ra, an Egyptian scribe who lived around 2600 B.C.
Most dentists go into private practice
Around 80% of dentists completely own and run their businesses.
You brush your teeth a lot
The average American spends about 38.5 days brushing their teeth.
Tooth enamel is very hard
It is the hardest substance in the human body.
Why National SI 5 Star Phone Certification Day is Important
It rewards those who further their education
The day celebrates employees and business owners who chose to further develop their skills. You are never too wise or too old to stop learning!
It is a chance for us to learn about the best business practices
National SI 5 Star Phone Certification Day highlights the need for more business training as a part of medical education. It’s a unique opportunity to dive deep into everything that could be improved.
It boosts patient experiences
By becoming 5-star certified, a business will improve its customer service and patient interaction. Happy customers make happy businesses.
National SI 5 Star Phone Certification Day dates